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About BCore CRM

BCore CRM (Customers Relationship Management) is an essential tool for communicating with customers among different industries for both products and services. With documents and previous interactions related to every customer, CRM provides a new era of data analysis. Identifying rates of different problems facing the customer and where customers drop-off, will provide analytical and customer-focused approach to lead the company to grow sales and increase revenue. Customer retention rates will move upwards when customers feel that you know their exact issues that they are encountering. The CRM module approach also allows to connect all of fundamental tools into one platform, such as website, telephone, email, live chat, and social media. CRM will assist in identifying your appropriate customer segments related to your niche business, so that all the marketing budget will be calculated with return on investment in attention.

What is BCore CRM?

Today customers are always in look for more benefits and privileges and a lesser proves making profit margins for business are more minor, therefore capturing opportunities is a vital role for the CRM. It is the most creative loyalty management solution available in the market today which easily manages omni-channel loyalty. Also, bundling BCore CRM with BCore POS would be another great option to closely monitor details of your customers along with having the mart customer journey inside the store. Check out the POS solution to discover all available features.

  • Business Core Customer Relationship Management Solution.
  • Your most effective KYC (Know Your Customer) platform.
  • A ROI generation model.
  • An Omni Channel Customer Loyalty Management Solution.
  • An end to end Customer Experience & Engagement Management Solution.
  • Lead Management, to identify lead from marketing campaigns.
  • Deal Management, bringing together product status, discounts, and operations.
  • Contact management, store and find contact information.
  • Sales management, capturing opportunities.

Why BCore CRM?

  • Quick and Easy Registrations.
  • Instant Earning Tool.
  • Balance Tracking.
  • Emails, SMS, Live Chat.
  • Business Growth Analysis Platform.
  • Customer Experience Insights resource.
  • Customer Service Management Tool.
  • Cross Sell/Upsell.
  • Partnership & Alliances Management Tool. 
  • Flexible & Cost Effective.
  • Big Data of Customers & Transactions.
  • User Friendly.

Purpose of BCore CRM

  • Strategic & Operational Management tool: The CRM strategic views are accomplished when customer business culture is implemented, and every customer culture and company interaction is different. This tool gives an edge on locating your own culture customer, and what is the target audience interested in your business. Along with providing unique values of the company process, capturing a lead/deal would be convenient, and in statistics, the revenue will increase.

  • Analytical and Collaborative tool: Improve the customer experience with big data analysis. Big Data can play a huge role in improving customer experience and satisfying the needs of your customer in an efficient process. Companies make huge profits by analyzing customer behavior/interaction and providing structured results from unstructured data. It’s an important Business Intelligence tool that can give you some real-time insights of the factors that influence your customer decision-making process and transform your business ability and profitability. From the collaborative side, you will be able to connect functions of marketing, documents, emails, SMS, and live chat into one platform. This will directly enhance your operations.

  • Loyalty Strategy: Well executed Loyalty strategy brings long lasting benefits for your Business. BCore CRM converts your strategy into a success story. Design surveys & feedback system to receive inputs from the customers. Analyse your market and customize your marketing promotions using customer interest & increase your profitability, thereby decrease the marketing & systems costs and improving your profits.

Smart CRM

BCore CRM ecosystem today operating with smart technologies like mobility and big data are important components of the customer relationship approach. Along with a smart digital loyalty-system is a must to compete in the market. Today customers are always in look for more benefits and privileges and a lesser proves to make profit margins for business are more minor, therefore capturing opportunities is a vital role for the CRM. CRM is the most creative loyalty management solution available in the market today which easily manages omnichannel loyalty management solutions. Also, bundling BCore CRM with BCore POS would be another great option to closely monitor the details of your customers along with having the mart customer journey inside the store. Check out the POS solution to discover all available features.

Mobility

Features:

  • 100% Mobility with user friendly mobile application.
  • Balance tracking and point’s redemption.
  • Centralized loyalty engine.
  • Member participation monitoring.
  • Smart Analytics.
  • Real time offer management.
  • Centralized Loyalty Engine.
  • Big Data of Customer & Transaction.
  • An Omni Channel Customer Experience Management Solution.
  • Seamless integration with your POS, Website, Mobile App and ERP.
  • Marketing intelligence.
  • Marketing Campaigns.
  • Lead Management.
  • Reports/Dashboards.
  • Social Media integration.
  • SMS Integration.

Not Just Loyalty

A smart loyalty system is not just limited to fundamental loyalty management. This can be used as an access point for the customers to leverage smart technologies like self–scanning, self-checkout, etc. A loyalty system can be seamlessly integrated with self-scanning solutions where the customers can scan the loyalty card to get access for exclusive mobile handheld scanners for the self-scanning shopping experience. Your loyalty card can be a single sign-on credential for online shopping, mobile app, CRM, etc. The loyalty system is an omnichannel solution that comprehends the aforesaid scenarios, and this can be your customer’s single sign-on identifier.

Features:

  • Centralized Loyalty Engine.
  • Big Data of Customer & Transaction.
  • An Omni Channel Customer Experience Management Solution.
  • Creation of targeted promotions, and thus increased revenue at lower costs.
  • Seamless integration with your POS, Website, Mobile App and ERP.

 

  • Improve customer experience.
  • Multi language support.
  • Integrated Customer Relationship Management.
  • Dispute tracking and management.
  • Track loyalty point balance and earnings.

Marketing Intelligence

Bring your data into life and identify the most & least profitable promotions with our powerful analytics tools. Our powerful real-time and offline reporting tools ensure that you don’t miss out on anything that matters to your business the most. The business growth analysis and customer engagement platform enable us to understand customer insights and create a new promotional campaign based on customer profiling. Data mining made easier with our standard reporting tool and user-friendly dashboard so that you have access to everything that you need. Design, model, and manage loyalty program along with all your running promotions and at the back end, a record of previous promotions to give you insights about the most profitable techniques. We help you improve customer profitability by helping you analyze the right customer behavior and rewarding system.

Features :

  • Lead Management.
  • Deal Management.
  • Sales Management.
  • Contact Management.
  • Account Management.
  • Case & Feedback Management.
  • Survey Management.
  • Marketing Campaign.
  • Event Management.
  • Reports/Dashboards.
  • Social Media.
  • SMS Integration.
  • Calls Integrations.
  • Automation.



Framework

Turn your business into a global success with CRM. The CRM Management System provides an opportunity to manage the customer data and helps convert this data into useful marketing analytics, thereby helping the organization to classify customers on the basis of their shopping behavior and developing promotional programs, award rules, points per AED spent, manage reward tiers and apply discounts. Analyze your customer behavior and customize your marketing promotions using customer interest & increase your profitability with POS.

  • Well executed Loyalty strategy brings long lasting benefits for your Business.
  • Analyse data to understand influence of different loyalty promotions on customer transaction & behaviour.
  • Design surveys & feedback system to receive inputs from the customers.
  • Customize your marketing promotions using customer interest & increase your profitability.
  • Decrease marketing & systems costs.
  • End to End Customer Experience & Loyalty Management Solution!
  • Comprehensive Loyalty Management Framework.
  • It’s not an expense, but an investment in building customer Loyalty!
  • An Omni Channel Customer Experience Management Solution.
  • End to End Customer & Loyalty Management Solution.
  • Business Growth Analysis Platform.
  • Customer Engagement Platform.
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